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Exchange / return policy

Once you’ve received your Halla Halla swimwear and you realize that you need a different size or you just wish to return the item, don’t worry hun! All our Halla Halla items have a 14-day exchange and return policy from the day you receive your order. We will exchange or refund any clean and unworn swimwear that has been returned within 14 days. The product must have its hygiene sticker and the tags still attached. For exchanges and returns please allow us 1-3 days to process your exchange or return after we have received it. Customers are responsible for return shipping costs for exchanges and returns but will receive a free shipping code for the exchange or a future purchase.

If you have purchased a scrunchie bundle and you wish to return it, the complete bundle must be returned to us. We cannot return only part of a bundle product.

Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. We do not refund shipping costs for returns outside the EU. Example: Inside Finland customer ordered with Posti Express delivery (non-standard delivery) so upon return will be refunded standard shipping cost 6,50€.

If you have any questions regarding our exchange and return policy, please contact us (in English or Finnish) at returns@hallaxhalla.com.

This is how you exchange / return your item(s)

If you wish to exchange or return your item(s) please fill out the Exchange / Return form before you ship your item(s) back to us. Keep in mind that all exchanges will be processed as a return. After submitting the return form you will receive a free shipping coupon code for your future purchase.

Please note: Customers are responsible for return shipping costs for exchanges and returns but will receive a free shipping code for the exchange or a future purchase. 

You can also return items directly to our shop at Unioninkatu 25, 00170 Helsinki. Please note that returns can only be made during our shop’s opening hours, as we do not have a mailbox outside the premises.

If you have any questions regarding our exchange and return policy, please contact us (in English or Finnish) at returns@hallaxhalla.com.